- OUR FIRST RELEASE / HROT -

Why are orders currently unavailable?
NEWBIGBOX-RELEASES is a new small company operating with a newly created business 

PayPal account. Due to the high number of transactions from pre-orders within just 

a few hours/days, PayPal has temporarily disabled further orders. This is a standard security 

mechanism. On November 19th, orders will be available again from 10 AM (CET).

Is the release legit and authorized?
YES! 

Why is there no official statement from Spytihněv about the HROT Physical Release?
He will make an announcement on November 19th. 

I paid with PayPal but haven’t received any confirmation or receipt.
The PayPal confirmation is currently the only available proof of purchase after your order. 

A proper invoice will be sent once shipping begins. 

Before that, we will also re-confirm all shipping addresses.

Why is the price now higher than before?
The price is now higher because the item is no longer a pre-order, it is a regular order now.

Pre-Order customers received a discount as a thank you for their trust. 

I ordered but would like a refund.

Refunds are possible at any time. Just send us an email at mail@newbigbox-releases.com 

or use the contact form. We’ll refund your payment as quickly as possible.

What does it mean when it says "Language: EN / CZ" for the HROT Physical Release?
The game itself is available in English and Czech. The box and manual 

will also include both languages.

Will the HROT Physical Release include the full DRM-free game, 

or just a Steam key or something like that?
It will contain the full DRM-free game (Version 1.3). The game will be installed from the disc 

using a setup installer (similar to GOG games).

Why do we specify that it’s a “pressed CD”?
The disc is a professionally manufactured compact disc (not a burned CD-R).

As this is our very first release, we kindly ask for your patience

 and understanding if everything doesn't run perfectly right away. 

Give us a chance and a bit time to prove ourselves.

Thanks

- newbigbox-releases